Refund Policy – Avash Stylish Mart

At Avash Stylish Mart, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with our refund and exchange policy.

1. Eligibility for Refund or Exchange

You may request a refund or exchange if:

  • The product you received is damaged, defective, or incorrect

  • The product is unused, unopened, and in its original packaging

  • You contact us within 3 days of receiving your order

2. Non-Refundable Items

The following items are not eligible for refund:

  • Products that have been used or damaged after delivery

  • Items not returned in their original condition and packaging

  • Perishable goods or items marked as “non-returnable”

  • Digital goods or services

3. Refund Process

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method.

  • For Cash on Delivery (COD) orders, refunds may be provided via bank transfer, mobile banking, or store credit.

4. Exchange Policy

  • If you want to exchange an item, a replacement will be sent after we receive and verify the returned product.

  • Any price difference between the original and replacement product must be paid by the customer (if applicable).

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to our mistake (wrong or defective product).

  • If you received free shipping on your order, the actual shipping cost may be deducted from your refund.

6. How to Request a Refund or Exchange

To request a refund or exchange, please contact us with your order number, proof of purchase, and product details.

📧 Email: ashraful.jnu.07@gmail.com
📞 Phone: +880 1963-149346 / +880 1625-662107
📘 Facebook: Avash Stylish Mart
🌐 Website: avashstylishmart.com